Shipping policy
Overview
This Shipping and Delivery Policy applies to all orders placed on our website. Vintage4Originals S.L. ships exclusively to business customers (B2B) and wholesale buyers.
Shipping locations
We currently ship to certain countries where wholesale distribution of vintage clothing is permitted. Customers must confirm that shipping is available to their location before placing an order.
Processing time
Large wholesale orders may require additional processing time, which will be communicated when the order is confirmed.
Some products may be available on pre order. This means that the product is temporarily out of stock and that its preparation and shipping may take between 2 and 5 weeks.
Delivery options and estimated delivery time
Delivery times:
- We prepare your order within 24 business hours and you receive it within 24-48 h in mainland Spain. In periods of high order volume, shipping times may increase.
Delivery times may vary slightly depending on the destination and logistical circumstances.
Shipping costs
Shipping costs are calculated at checkout based on the size, weight and destination of the order and the shipping method selected. If a return is approved because of an error on our side, we cover the return shipping; in all other cases, it is paid by the buyer.
Tracking
All orders are shipped with a tracking number. Customers will receive the tracking information by email once the order has been dispatched.
Damaged or lost shipments
If your order arrives damaged or is lost in transit:
- Notify our team within 48 hours of delivery.
- Provide photos of the packaging and of the items (if damaged).
Claims reported after this period may not be eligible.
Contact information
For any questions or enquiries about shipping, please contact:
Vintage4Originals S.L.
Calle Marqués de Dos Aguas, 5
46117 Bétera, Valencia, Spain
Email: support@vintage4originals.com
Telephone: +34 697 363 498