Refund policy

Overview

Vintage4Originals S.L. is a B2B wholesale supplier: we sell exclusively to professionals, businesses and resellers. By placing an order, you confirm that you are purchasing as a business customer. As this is a sale between professionals, the 14-day right of withdrawal that applies to consumer sales does not apply.

Claim period: 48 hours

Any issue with your order (quality, an error in the order or damage in transit) must be reported within 48 hours of receipt, with photographs. Claims received outside that period may not be eligible for review.

Lot quality

All our lots are Grade A, except Grade B lots and the Football Clothing Mix (Grade AB). In Grade A lots, at least 90% of the items are Grade A. Owing to the manual sorting process, there may be a maximum of 10% possible defects; this percentage is a tolerance limit, not a fixed quota. If 10% is exceeded, the difference will be compensated on the next order. The criteria for each grade are set out in our Grading Standard.

What is not considered grounds for a claim

Our products are mixed lots of vintage clothing, so it is normal for there to be variations in styles, colours, brands and sizes within each lot. No claims or returns are accepted on the grounds of:

  • the product not being to the buyer’s taste;
  • dissatisfaction with the selection of garments;
  • differences in styles or brands within mixed lots.

Errors on our part

Returns are accepted only in the event of a clear error on the part of Vintage4Originals S.L. (for example, a lot different from the one ordered), reported within 48 hours of receipt. Items must be returned in the same condition in which they were received and properly packaged. Unauthorised returns are not accepted.

How to make a claim

Email us at support@vintage4originals.com within 48 hours of receipt, stating:

  • order number;
  • reason for the claim;
  • photographs of the affected garments (and of the packaging, if there is damage in transit).

Damage during shipping

If your order arrives visibly damaged, notify us within 48 hours of delivery, with photos of the packaging and of the damaged product.

Refunds

If a return due to an error on our part is approved, the refund is processed within 7–14 business days of receiving and inspecting the items, in the form of store credit. Return shipping costs are borne by the buyer, except where the return is due to a verified error by Vintage4Originals S.L.

Exchanges and cancellations

We do not offer direct exchanges: you may use the store credit towards a new order. Once an order has been placed, it cannot be cancelled.

Contact

Vintage4Originals S.L. · Calle Marqués de Dos Aguas, 5, 46117 Bétera, Valencia, Spain
Email: support@vintage4originals.com · Telephone: +34 697 363 498
Customer service hours: Monday to Friday, 9:30 – 17:30 (CET)