RETURN/REFUND POLICY

This Refund and Returns Policy applies to all purchases made through our website.

Vintage4Originals S.L. operates as a  B2B wholesale supplier, catering exclusively to professionals, businesses, and resellers interested in vintage and second-hand clothing.

By placing an order, you confirm that you are purchasing as a  business customer

Eligibility for Returns

We accept returns of  defective and non-defective products, subject to the following conditions:

• Return requests must be made within  14 calendar days of receiving the order.
• Items must be returned in the  same condition in which they were received.
• Products must not be damaged due to misuse after delivery.

Because our products consist of  mixed lots of vintage clothing, variations in styles, colors, brands, and sizes are normal. These variations  are not considered valid reasons for return.

Returns  will only be accepted in cases of clear error on the part of Vintage4Originals S.L.

Return Authorization

To initiate a return, please contact our support team at:

support@vintage4originals.com

Include the following information:

• Order number
• Reason for the return
• Photographs of the product if it is defective or damaged

Unauthorized returns  will not be accepted, and return shipping costs will be  borne by the buyer.

Non-Return Conditions

Returns will not be accepted for reasons such as:

• The product not being to the buyer's liking
• Dissatisfaction with the selection of garments
• Differences in styles or brands within mixed wholesale lots

These purchases are intended for  resale purposes.

Return Shipping Costs

Return shipping costs are the  responsibility of the buyer, except in cases where the return is a consequence of a verified error on the part of Vintage4Originals S.L.

Returned items must be sent  properly packaged and in the same condition in which they were received.

Refund Process

If a return is approved:

• Items must be returned in the same condition in which they were received.
• Refunds will be processed within  7–14 business days after receipt and inspection of the returned items.
• Refunds will be issued  only in the form of store credit (a voucher to use on our website).
• Original shipping costs  are non-refundable, except when the error was ours.

Exchanges

We currently  do not offer direct exchanges.

If you would like a different product, you may return the original item (subject to approval) and place a new order using your store credit.

Damage During Shipping

If your order arrives  visibly damaged, you must notify our team within  48 hours of delivery.

You must provide:

• Photos of the packaging
• Photos of the damaged product

Claims reported after this period may  not be eligible for review.

Order Cancellations

Once an order is placed, it  cannot be canceled.

Contact Information

Vintage4Originals S.L.
Calle Marqués de Dos Aguas, 5
46117 Bétera, Valencia
Spain

Email: support@vintage4originals.com
Phone: +34 697 363 498

Customer service hours:
Monday to Friday, 9:00 AM – 9:00 PM (CET)